Refund Policy

Confirmation of Order:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer due to us declining to accept or for cancelling your order.


You must pay in full by debit, credit card, or PayPal Secure Checkout in advance when you submit an order through our Website.

Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back, or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by ImaginaryWorlds. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.

Pricing Information:

ImaginaryWorlds cannot confirm the price of an item until after your order is placed.

Pricing errors may occur on the ImaginaryWorlds website. ImaginaryWorlds reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from ImaginaryWorlds. ImaginaryWorlds may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may vary between the ImaginaryWorlds website and in-store.

Damaged or Broken Issues:

In the unfortunate event that your order arrives damaged or broken, we kindly request you to take the following steps:

  1. Please contact DHL shipping company first to report the damage and initiate the necessary documentation.

  2. Take clear photographs of the original outside box, including all shipping information.

  3. Email the photographs and any relevant details to us at

Once we receive the necessary information and confirm with DHL, we will promptly proceed to rearrange the shipping of your order within 3-5 business days. Please be assured that all associated shipping costs will be covered by us.

Your satisfaction is important to us, and we are committed to resolving any issues promptly and efficiently. If you have any further questions or need assistance, please do not hesitate to reach out to us. We are here to assist you every step of the way.

Refunds and Cancellations:

  • No Refunds:

As all of our products are preserved florals, all sales are final, and no refunds or store credit will be issued.

  • Cancellation:

Orders cannot be canceled once ImaginaryWorlds has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not, we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellation of an order can only be made with ImaginaryWorlds' prior written approval, and additional charges may apply. Any agreement by ImaginaryWorlds to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges, and expenses already incurred by ImaginaryWorlds. During routine website maintenance, any pricing issues may not be honored, and orders may be canceled and refunded when improper rates are applied.

Accordingly, we encourage you to carefully check your order before submitting it.


Delivery will be deemed to have taken place at the time ImaginaryWorlds places an order in the possession of any carrier service (e.g., UPS, USPS, or Federal Express, DHL, Hand Delivery) for customer delivery. ImaginaryWorlds is not responsible for lost, stolen, or damaged goods once an order leaves our possession.

If you choose a specific delivery date when placing your order, we will do our best to arrange delivery for that day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Once your order is in the hands of the carrier, we have no control over the delivery process, and we recommend you choose a delivery date at least one day early to avoid disappointment. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries.



You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything that would infringe on any copyright, trademark, design right, or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.

Images sent to us remain under the existing copyright. By sending us an image, you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms, you are accepting any and all liability for any consequences of ImaginaryWorlds using the images you supply.

For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for ImaginaryWorlds to reproduce the images has been obtained.

We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media for ImaginaryWorlds marketing and promotional purposes unless specifically requested in writing by you not to do so.


ImaginaryWorlds warrants that it has the right to provide its products but otherwise, the goods are provided on an "as-is" basis, without warranty of any kind, express or implied, oral or written. In particular, but without limitation, no warranty is given that the goods are suitable for the particular purposes intended by you.

Limitation of Liability:

To the fullest extent permitted by applicable law, ImaginaryWorlds shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the goods, nor for any special, indirect, economic or consequential loss or damage however arising or however caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning, or use of the goods sold by ImaginaryWorlds.

Submissions and Use of Community Features:

We welcome your comments regarding the Website. However, any comments, feedback, notes, messages, ideas, suggestions, or other communications (collectively, “Comments”) sent to shall be and remain the exclusive property of ImaginaryWorlds. Your submission of any such Comments shall constitute an assignment to ImaginaryWorlds of all worldwide rights, titles, and interests in all copyrights and other intellectual property rights in the Comments. ImaginaryWorlds will be entitled to use, reproduce, disclose, publish, and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code, or original artwork.


This Website and all contents of this Website are provided on an “as is” basis, without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that ImaginaryWorlds shall not be liable for any damages of any kind related to your use of this Website.


You agree to defend, indemnify, and hold ImaginaryWorlds harmless from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Website, including, without limitation, your use of this Website in violation of these Terms of Use.