Frequently Asked Questions (FAQs)
Q1: What is the estimated order processing time?
A1: Orders are typically processed within 3-5 business days.
Q2: How long will it take for my order to be delivered?
A2: Delivery times vary based on your location. Typically, orders are delivered within:
- Hong Kong: 1-2 business days after processing.
- United States: 4-6 business days after processing.
- Dubai, Singapore, Malaysia, Taiwan, and Mainland China: 4-6 business days after processing.
- Canada: 6-12 business days after processing.
- England: 6-12 business days after processing.
- Other European countries: 6-12 business days after processing.
Please note that shipping fees apply for orders below specific amounts.
Q3: What should I know about customs and taxes?
A3: You may be responsible for duties and taxes upon receiving your order. Contact your local customs office for precise information.
Q4: Where is your company located?
A4: We are an online shop, and our orders are managed and dispatched from our warehouse in Hong Kong.
Q5: Do you have a physical store?
A5: No, we do not have a physical retail store. We exclusively operate as an online shop, allowing us to offer our products directly to our customers worldwide.
Q6: Do you offer worldwide shipping?
A6: Yes, we offer worldwide shipping. Regardless of your location, we are dedicated to delivering our products to customers around the globe.
These FAQs provide essential information about order processing, delivery, customs, our location, and our online shopping model to assist our valued customers. If you have any more questions or require assistance, please feel free to contact us. Your satisfaction is our priority, and we're here to help at every step of your shopping experience.